:root{
  --bg:#f0f2f7; --panel:#fff; --ink:#1f2733; --muted:#7b8794; --line:#e6eaf0;
  --brand:#2f6bff; --brand-d:#1d4ed8; --ok:#16a34a; --warn:#f59e0b; --bad:#ef4444;
  --side:#0f1830; --side-ink:#c7d2e8; --side-active:#2f6bff;
}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:-apple-system,"Segoe UI",Roboto,"PingFang SC","Microsoft YaHei",sans-serif;background:var(--bg);color:var(--ink)}
.boot{padding:40px;text-align:center;color:var(--muted)}

/* 登录 */
.login-wrap{height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#0f1830,#1d3a8f)}
.login-card{width:360px;background:#fff;border-radius:14px;padding:30px 28px;box-shadow:0 10px 40px rgba(0,0,0,.25)}
.login-card h1{font-size:20px;margin-bottom:4px}
.login-card .sub{color:var(--muted);font-size:13px;margin-bottom:20px}
.login-card label{display:block;font-size:13px;color:var(--muted);margin:12px 0 6px}
.login-card input{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;font-size:14px;outline:none}
.login-card input:focus{border-color:var(--brand)}
.btn{width:100%;margin-top:20px;padding:11px;border:0;border-radius:8px;background:var(--brand);color:#fff;font-size:15px;cursor:pointer}
.btn:hover{background:var(--brand-d)}
.btn.ghost{background:#eef2ff;color:var(--brand-d)}
.btn.ai{width:auto;margin-top:0;padding:6px 12px;font-size:13px;background:#10b981}
.btn.ai:hover:not(:disabled){background:#0e9f6e}
.btn.ai:disabled{background:#9ca3af;cursor:default}
.btn.sm{padding:4px 10px;font-size:12px}
.hint{margin-top:14px;font-size:12px;color:var(--muted);text-align:center}
.err{color:var(--bad);font-size:13px;margin-top:10px;min-height:18px}

/* 布局 */
.shell{display:flex;min-height:100vh}
.side{width:220px;background:var(--side);color:var(--side-ink);display:flex;flex-direction:column;position:fixed;top:0;bottom:0;left:0}
.side .logo{padding:18px 20px;font-size:17px;font-weight:700;color:#fff;border-bottom:1px solid #1c2742}
.side .logo small{display:block;font-size:11px;color:#6b7aa0;font-weight:400}
.side nav{flex:1;overflow:auto;padding:10px 0}
.side nav a{display:block;padding:11px 20px;color:var(--side-ink);text-decoration:none;font-size:14px;border-left:3px solid transparent;cursor:pointer}
.side nav a:hover{background:#16213f;color:#fff}
.side nav a.active{background:#16213f;color:#fff;border-left-color:var(--side-active)}
.side .foot{padding:14px 20px;font-size:12px;color:#6b7aa0;border-top:1px solid #1c2742}
.main{margin-left:220px;flex:1;display:flex;flex-direction:column}
.topbar{height:56px;background:var(--panel);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 22px;position:sticky;top:0;z-index:5}
.topbar .title{font-size:16px;font-weight:600}
.topbar .who{display:flex;align-items:center;gap:12px;font-size:13px;color:var(--muted)}
.badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:600}
.badge.admin{background:#fde68a;color:#92400e}
.badge.tenant{background:#bfdbfe;color:#1e40af}
.content{padding:22px}
.page h2{font-size:18px;margin-bottom:14px}
.page .desc{color:var(--muted);font-size:13px;margin-bottom:16px}

/* 卡片/KPI */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:14px;margin-bottom:18px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px}
.kpi .v{font-size:26px;font-weight:700;color:var(--brand-d)}
.kpi .l{font-size:13px;color:var(--muted);margin-top:4px}
.kpi .d{font-size:12px;margin-top:4px}
.kpi .d.up{color:var(--ok)} .kpi .d.down{color:var(--bad)}

.grid2{display:grid;grid-template-columns:1.4fr 1fr;gap:14px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:14px}
.card h3{font-size:15px;margin-bottom:12px}
.chart-box{height:240px}

/* 表格 */
table{width:100%;border-collapse:collapse;font-size:13px;background:var(--panel);border-radius:12px;overflow:hidden}
th,td{padding:9px 12px;text-align:left;border-bottom:1px solid var(--line)}
th{background:#f7f9fc;color:var(--muted);font-weight:600;font-size:12px}
tbody tr:hover{background:#f7f9fc}
.tag{display:inline-block;padding:2px 8px;border-radius:6px;font-size:12px}
.tag.high{background:#fee2e2;color:#b91c1c}
.tag.mid{background:#fef3c7;color:#92400e}
.tag.low{background:#e0f2fe;color:#0369a1}
.tag.open{background:#fee2e2;color:#b91c1c}
.tag.handled{background:#dcfce7;color:#15803d}
.tag.new{background:#e0f2fe;color:#0369a1}
.empty{padding:30px;text-align:center;color:var(--muted)}

/* AI 外呼结果面板 */
.ai-panel{margin-top:18px;border:1px solid #d1fae5;background:#f0fdf9;border-radius:12px;padding:16px 18px}
.ai-panel .ai-head{display:flex;justify-content:space-between;align-items:center;font-weight:600;margin-bottom:10px}
.ai-panel .ai-row{margin:8px 0;font-size:14px;line-height:1.6}
.ai-panel .ai-script{margin:6px 0 6px 20px;font-size:13px;color:#374151}
.ai-panel .ai-script li{margin:4px 0}
.muted{color:var(--muted);font-weight:400}
.toolbar{display:flex;gap:10px;margin-bottom:14px;align-items:center}
.toolbar input{padding:8px 12px;border:1px solid var(--line);border-radius:8px;font-size:13px}
.link{color:var(--brand);text-decoration:none}